Privacy Policy

This Privacy Policy describes how TrademarkWatch ("we," "us," or "our") collects, uses, and shares information about you when you use our website and trademark monitoring services (collectively, the "Services").

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information: When you create an account, we collect your name, email address, and password.
• Trademark information: The trademarks you add for monitoring, including mark names, descriptions, and Nice classification classes.
• Payment information: If you subscribe to a paid plan, our payment processor (Paddle) collects payment details. We do not store your full payment card information.
• Communications: When you contact us for support, we collect the information you provide in your messages.

Information Collected Automatically

When you use our Services, we automatically collect:

• Usage information: Pages visited, features used, and actions taken within the Services.
• Device information: Browser type, operating system, and device identifiers.
• Log information: IP address, access times, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our trademark monitoring Services
• Send you alerts about potential trademark conflicts
• Process your subscription and manage your account
• Respond to your support requests and inquiries
• Send you service-related notices and updates
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve user experience

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (Paddle), email delivery (AWS SES), and error tracking (Sentry).
• Legal requirements: We may disclose information if required by law or in response to valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With your consent: We may share information with third parties when you give us explicit consent.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide you Services. We retain trademark monitoring data and match history to support our Services and for legal compliance purposes. You can request deletion of your account and associated data at any time through your account settings.

5. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (HTTPS/TLS), secure password hashing, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information through your account settings.
• Deletion: Request deletion of your account and personal data.
• Opt-out: Unsubscribe from marketing emails using the link provided in each email.
• Export: Request a copy of your data in a portable format.

To exercise these rights, contact us at privacy@trademarkwatchapp.com.

7. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We may also use analytics services (such as Google Analytics) to understand how users interact with our Services. You can control cookies through your browser settings.

8. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us.

10. International Data Transfers

We are based in the United States and process data on servers located in the United States. If you are located outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@trademarkwatchapp.com
• Support: Contact Form